Help Desk

Redgum provides full help desk support for contracted clients. This includes Telephone, Email, Remote Access and soon, Web Based support. We support a variety of products, and aim to provide a quick and efficient resolution to problems.

Remote Access

Remote Access allows Redgum staff to dial in to client's networks to enable quick resolution of problems such as data issues, environment and setup issues, and as an important tool in help desk support.

Email and Fax

Email and Fax support with fast respone time - a popular alternative to phone support.

Web Based Support

We are currently developing a knowledge base of problems and fixes, questions and answers which we will deploy on this web site in the near future. Registered clients will be able to search for answers, post new questions, and obtain up to date information on all kinds of issues.

Independant consulting on all facets of system requirements.

• Manufacturing / Distribution Systems
• Accounting Systems
• Time, Resource, Inventory, Management Systems
• Security Internet / Intranet Hardware
• Networking
• Office Suites

Redgum staff are experienced developers of many different types of application on many different platforms.

Whether it is just customising a current report, extending the capabilities of current applications, interfacing current software to a new product, or building any scale of application from scratch, we can develop solutions to help clients maximise the capabilities and benefits of computers.

Areas:

• Customising current systems
• Adding facilities to current systems
• Interfacing software applications
• New system development
• Web development
• Intranet Development

Environments and Languages:

• Microsoft .NET 
• Visual Basic (Win32 and Win16)
• Visual Fox Pro (Win32 and Win16)
• Foxpro 2.5 for DOS
• Speedbase , Microcobol for Global Operating System
• VBScript, JScript, ASP, ASP.NET, ActiveX, Java for Web / Intranet Development
• MSOffice VBA (Access, Excel etc)